Effective date: 10 August 2026
1. How digital delivery works
After successful payment your product is made available electronically — through a download link, a cloud-storage link, a downloadable access PDF, your customer account, an email containing access instructions, or another method stated on the product page.
2. Delivery time
Digital products are generally available immediately or shortly after payment is confirmed. Delivery can occasionally be delayed by payment-processing delays, email delivery issues, website or server problems, third-party cloud-storage issues, fraud verification, or technical maintenance.
3. No physical shipping
Unless clearly stated otherwise on a product page, our products are digital-only and no physical goods are shipped. Shipping charges, courier tracking and delivery estimates do not apply.
4. If you did not receive your product
First check your email inbox, your spam or junk folder, your order confirmation, your account download section, and the email address used at checkout.
If you still cannot access your product, contact support@digitalaivault.in with your name, order number, purchase email, product name and a screenshot where relevant.
5. Broken or inaccessible links
If a valid purchased download or cloud-access link becomes broken, contact support@digitalaivault.in. After verifying your purchase we will reasonably attempt to restore access, correct the link, provide a replacement, or provide another working delivery method. A broken link does not mean your purchase has been lost.
6. Customer responsibility
Please provide a valid email address at checkout, maintain access to it, download purchased files within a reasonable period, keep reasonable backups, and keep private download links secure. Please do not publicly share protected download links.
7. Third-party delivery services
Some products are delivered using third-party platforms such as Google Drive. Temporary outages or service changes affecting those platforms may be outside our direct control. Where you remain entitled to a product, we will reasonably assist in restoring or replacing access.
8. Refunds
Digital purchases are subject to our Refund Policy. Because digital products can be accessed or downloaded after delivery, purchases are generally final once access has been provided. If your issue concerns delivery or a broken link, contact us so access can be corrected.
9. Mandatory consumer rights
Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded under applicable law.
Contact
Brand: Digital AI Vault
Website: https://digitalaivault.in
Support & privacy requests: support@digitalaivault.in
Country: India